Privacy Policy
1. Introduction
This Privacy Policy outlines the procedures for collection, use, retention, and protection of personal information by Casino de Montréal, operated under Loto-Québec governance. The policy applies to personal information collected at the physical location at 1 Avenue du Casino, Montreal, Quebec, as well as through related services. All operations are subject to applicable federal and provincial privacy legislation in Canada.
2. Information Collection
2.1. Identifying Information
Personal information required for access and service provision includes first and last name, date of birth, residential address, telephone number, email address, data from identity documents (such as passport or driver’s licence), customer identifiers, and photographic images for identification purposes.
2.2. Transactional and Behavioural Data
Collected data may include gaming activities and preferences, transaction details, bank account and credit card information, participation records in events and promotions, registration in self-exclusion or loyalty programs, customer service communications, facility visit records, and past usage history.
2.3. Technical and Usage Data
Statistics regarding facility usage, technical system operation, location verification (where required by regulation), service personalization, and supporting research and analysis activities are collected.
2.4. Excluded Categories
No collection takes place of special categories of personal information, including racial or ethnic origins, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data, or information concerning criminal convictions or offences.
3. Purposes of Use
Personal information is used solely for purposes consented to by the customer at the point of collection. These include facility and service access, processing of transactions, preference analysis, profile establishment, experience personalization, loyalty program management, product or service promotion, implementation of responsible gaming measures, quality and security control, employee training, statistical compilation, and research activities.
4. Information Sharing and Disclosure
Personal information may be disclosed to third-party suppliers with contractual obligations to protect such information, supporting functions including payment processing, financial transactions, data analysis, marketing, and advertising. No sale of customer information to third parties is permitted. Where required by law to disclose information without consent, records of such disclosures are maintained.
5. Retention of Information
Personal information is retained only as long as necessary to fulfill stated purposes, or as required by law for specific periods (such as for fiscal requirements). An inventory of information files is maintained. Destruction procedures are implemented in accordance with legal requirements and protection measures.
6. Regulatory Compliance Obligations
6.1. Anti-Money Laundering
As a government-authorized gaming entity, obligations are fulfilled pursuant to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and related regulations. Compliance measures include a designated compliance officer, formal policies and procedures, documented risk assessments, staff training, and regular review of effectiveness.
6.2. Know Your Client
Identity of individuals and entities engaged in certain activities or transactions is verified using prescribed methods from PCMLTFA and associated regulations. Reasonable steps are taken to confirm beneficial ownership of entities and to determine politically exposed persons or heads of international organizations, with further requirements applied where applicable.
6.3. Reporting and Record-Keeping
Suspicious Transaction Reports are submitted to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) for transactions indicating possible money laundering or terrorist financing. Property of listed persons or entities is also reported when necessary. Copies of all reports to FINTRAC and related records are retained for at least five years.
7. Admission Requirements
Admission to the casino is restricted to individuals 18 years or older, as defined by Quebec law. Proof of age must be presented upon request, using acceptable identification (passport, birth certificate, or government-issued ID). This age verification is a strict condition for access.
8. Photography and Recording
Customers may take photos or videos within the premises, provided the privacy of others is respected. No recordings of other persons are permitted without clear consent. This policy aims to protect the privacy and dignity of all customers.
9. Responsible Gaming
Tools are available to establish personal gambling limits, including expenditure and duration. A self-exclusion program allows individuals to prevent access to casino facilities for periods ranging from three months to five years. Self-exclusion constitutes a binding agreement to abstain from all Quebec casinos and gaming halls during the specified period. Support is available through Gambling: Help and Referral at 1-800-461-0140, offering confidential, free, and anonymous service in English and French, 24 hours daily.
10. Accessibility
The facility is wheelchair accessible and suitable for individuals with mobility limitations, in compliance with applicable accessibility standards.
11. Customer Service Contact
Customer service is available Monday to Friday, 8:30 a.m. to 4:30 p.m. Inquiries may be sent to [email protected]. Confidentiality of account holder information is protected. Account-specific questions are not answered via email to prevent unauthorized disclosure.
12. Policy Updates
The Privacy Policy may be updated to reflect changes in practices, regulatory requirements, or organizational policy. Material changes will be communicated appropriately. Continued use of services and facilities constitutes acceptance of revised terms.
13. Governing Law
This Privacy Policy is governed by the laws of the Province of Quebec and applicable federal laws of Canada. Operations are under the regulatory authority of Loto-Québec.